FAQs
What currency are the prices in?
All prices are in GBP.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Due to demand please allow 24-48 hours for your order to be processed. Average shipping time is 7-10 working days as we will never compromise on quality, safety or our values whilst doing our upmost to ensure we can provide the most competitive pricing for our customers.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give 30 days to send it back for a full refund.
You must ship it back at your own expense and once received, we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address, what do I do now?
If you have added an incorrect address, simply reply to your order confirmation email and confirm the correct address.
If the address is wrong we can change to the correct address within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times can vary as we ship worldwide from different fulfilment centres based on your location. Average shipping time is 7-10 working days.
I have a question that wasn't answered, can you please help?
Absolutely!
We are here to help. Please send us an email to info@bamboobites.shop and we will be happy to assist you in any way we can.
We respond to all messages within 24 hours.